
In-glass grille sealed between the two panes — never needs cleaning. The curved contour profile gives a traditional divided-lite appearance.
| Type | In-glass — sealed between panes |
| Width | 3/4 in. |
| Profile | Contour (curved) |
The Ply Gem Comfort Series sets the standard for triple-glazed vinyl window performance in Canada. Available through Mitten Building Products distributors and stocked at Pro Materials, the Comfort Series covers every configuration — casement, awning, horizontal slider, single hung, fixed/picture, and specialty shapes including curve-tops and rake windows. Triple-pane argon-filled insulating glass with Eco Gain 180, Eco Shield 270, and Eco Max Shield 366 options delivers ENERGY STAR® qualification across all three Canadian climate zones. U-factors as low as 0.15 on fixed configurations.
White
Neutral
Neutral(2)
Colours shown are approximate representations only and may appear differently on screen than the actual product. Request a physical sample before making your final decision.

In-glass grille sealed between the two panes — never needs cleaning. The curved contour profile gives a traditional divided-lite appearance.
| Type | In-glass — sealed between panes |
| Width | 3/4 in. |
| Profile | Contour (curved) |

Wider in-glass contour grille for a more substantial traditional look. Sealed between panes — maintenance free.
| Type | In-glass — sealed between panes |
| Width | 1 in. |
| Profile | Contour (curved) |

Slim in-glass flat grille for a contemporary minimal look. Maximises visible glass area while adding divided-lite definition.
| Type | In-glass — sealed between panes |
| Width | 5/16 in. |
| Profile | Flat |

Wider in-glass flat grille with a bold, traditional bar width that suits classic architectural styles.
| Type | In-glass — sealed between panes |
| Width | 13/16 in. |
| Profile | Flat |

Widest in-glass flat grille option. Bold grid creates a strong Colonial divided-lite appearance. Sealed — no cleaning required.
| Type | In-glass — sealed between panes |
| Width | 1 in. |
| Profile | Flat |

Applied grille pattern installed on the outer glass surface. Simulates divided-lite appearance with a uniform grid. Available in Standard, Half Standard, Three Over One, Two Over Two, and Two Over One layouts.
| Type | Applied — outer glass surface |
| Variations | Standard · Half Standard · Three Over One · Two Over Two · Two Over One |

Applied grille with vertical bars and horizontal rails at top and bottom — a classic Colonial look. Also available as Perimeter Heritage variation.
| Type | Applied — outer glass surface |
| Variations | Ladder · Perimeter Heritage |

Applied grille with two sets of vertical bars creating a more detailed Colonial appearance.
| Type | Applied — outer glass surface |

Applied Colonial-style grid with even bar spacing across the full pane — complements traditional home styles.
| Type | Applied — outer glass surface |
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.25 | 1.42 · 35 · 0.46 · 65 · 1|2|3 · N | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.25 | 1.42 · 33 · 0.42 · 65 · 1|2|3 · N | |||||
| TG1 Eco Shield 270 / Argon | No | 0.24 | 1.36 · 25 · 0.27 · 66 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.24 | 1.36 · 23 · 0.24 · 66 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.23 | 1.31 · 22 · 0.20 · 66 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.23 | 1.31 · 21 · 0.18 · 66 · 1|2 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.20 | 1.14 · 40 · 0.44 · 68 · 1|2|3 · N | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.20 | 1.14 · 38 · 0.40 · 68 · 1|2|3 · N/NC | |||||
| TG2 Eco Shield 270 / Argon | No | 0.19 | 1.08 · 30 · 0.24 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.19 | 1.08 · 29 · 0.22 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.18 | 1.02 · 27 · 0.18 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.18 | 1.02 · 27 · 0.17 · 70 · 1|2|3 · N/NC/SC/S |
CR = Condensation Resistance. IG unit OD = 1.36 in. (3/3/3 mm), argon fill. Standards: NFRC 100-1 (U-Value) / NFRC 200-1 (SHGC·VT) / NFRC 500-1 (CR) / CAN/CSA A440.02-04 (ER).
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.25 | 1.42 · 35 · 0.46 · 64 · 1|2|3 · N | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.25 | 1.42 · 32 · 0.41 · 64 · 1|2|3 · N | |||||
| TG1 Eco Shield 270 / Argon | No | 0.23 | 1.31 · 26 · 0.26 · 65 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.23 | 1.31 · 25 · 0.24 · 65 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.23 | 1.31 · 23 · 0.20 · 65 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.23 | 1.31 · 22 · 0.18 · 65 · 1|2 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.20 | 1.14 · 40 · 0.44 · 68 · 1|2|3 · N | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.20 | 1.14 · 37 · 0.39 · 68 · 1|2|3 · N/NC | |||||
| TG2 Eco Shield 270 / Argon | No | 0.19 | 1.08 · 30 · 0.24 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.19 | 1.08 · 29 · 0.22 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.18 | 1.02 · 28 · 0.18 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.18 | 1.02 · 27 · 0.17 · 70 · 1|2|3 · N/NC/SC/S |
CR = Condensation Resistance. IG unit OD = 1.36 in. (3/3/3 mm), argon fill. Standards: NFRC 100-1 / NFRC 200-1 / NFRC 500-1 / CAN/CSA A440.02-04.
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.24 | 1.36 · 33 · 0.39 · 66 · 1|2|3 · N/NC | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.25 | 1.42 · 29 · 0.35 · 66 · 1|2 · N/NC | |||||
| TG1 Eco Shield 270 / Argon | No | 0.23 | 1.31 · 24 · 0.22 · 67 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.24 | 1.36 · 22 · 0.20 · 67 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.23 | 1.31 · 21 · 0.17 · 68 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.23 | 1.31 · 20 · 0.15 · 68 · 1|2 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.21 | 1.19 · 35 · 0.37 · 72 · 1|2|3 · N/NC | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.21 | 1.19 · 33 · 0.33 · 72 · 1|2|3 · N/NC | |||||
| TG2 Eco Shield 270 / Argon | No | 0.20 | 1.14 · 27 · 0.20 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.20 | 1.14 · 26 · 0.19 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.19 | 1.08 · 26 · 0.16 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.19 | 1.08 · 24 · 0.14 · 73 · 1|2|3 · N/NC/SC/S |
Sash weight limited to 64 lbs. Egress hinge (E*) available on select sizes. CR = Condensation Resistance.
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.24 | 1.36 · 33 · 0.39 · 67 · 1|2|3 · N/NC | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.24 | 1.36 · 30 · 0.35 · 67 · 1|2 · N/NC | |||||
| TG1 Eco Shield 270 / Argon | No | 0.23 | 1.31 · 24 · 0.22 · 68 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.23 | 1.31 · 23 · 0.20 · 69 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.23 | 1.31 · 21 · 0.17 · 69 · 1|2 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.23 | 1.31 · 20 · 0.15 · 69 · 1|2 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.20 | 1.14 · 36 · 0.37 · 72 · 1|2|3 · N/NC | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.21 | 1.19 · 33 · 0.33 · 72 · 1|2|3 · N/NC | |||||
| TG2 Eco Shield 270 / Argon | No | 0.19 | 1.08 · 28 · 0.20 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.19 | 1.08 · 27 · 0.19 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.19 | 1.08 · 26 · 0.16 · 74 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.19 | 1.08 · 24 · 0.14 · 74 · 1|2|3 · N/NC/SC/S |
Awnings do not meet Canadian Egress requirements. Sash weight limited to 60 lbs.
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.21 | 1.19 · 44 · 0.52 · 69 · 1|2|3 · N | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.21 | 1.19 · 41 · 0.47 · 69 · 1|2|3 · N | |||||
| TG1 Eco Shield 270 / Argon | No | 0.21 | 1.19 · 31 · 0.30 · 70 · 1|2|3 · N/NC/SC | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.21 | 1.19 · 29 · 0.27 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.20 | 1.14 · 28 · 0.22 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.20 | 1.14 · 27 · 0.20 · 70 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.16 | 0.91 · 48 · 0.49 · 75 · 1|2|3 · N | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.16 | 0.91 · 46 · 0.45 · 75 · 1|2|3 · N | |||||
| TG2 Eco Shield 270 / Argon | No | 0.15 | 0.85 · 37 · 0.27 · 75 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.15 | 0.85 · 36 · 0.25 · 75 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.15 | 0.85 · 33 · 0.21 · 75 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.15 | 0.85 · 32 · 0.19 · 75 · 1|2|3 · N/NC/SC/S |
Fixed (Picture) windows — non-operating. Superior U-factors due to no operating sash hardware. Best thermal performance in the Comfort Series.
| Glass | Grilles | U-Value (Imperial) | U-Value (Metric) | ER | SHGC | CR | Canada Zone (2015) | USA Zone |
|---|---|---|---|---|---|---|---|---|
| TG1 Eco Gain 180 / Argon | No | 0.23 | 1.31 · 41 · 0.51 · 66 · 1|2|3 · N | |||||
| TG1 Eco Gain 180 / Argon | Yes | 0.23 | 1.31 · 38 · 0.46 · 66 · 1|2|3 · N | |||||
| TG1 Eco Shield 270 / Argon | No | 0.21 | 1.19 · 31 · 0.29 · 67 · 1|2|3 · N/NC/SC | |||||
| TG1 Eco Shield 270 / Argon | Yes | 0.21 | 1.19 · 29 · 0.27 · 67 · 1|2|3 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | No | 0.21 | 1.19 · 27 · 0.22 · 67 · 1|2|3 · N/NC/SC/S | |||||
| TG1 Eco Max Shield 366 / Argon | Yes | 0.21 | 1.19 · 25 · 0.20 · 67 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Gain 180 / Argon | No | 0.17 | 0.97 · 47 · 0.49 · 71 · 1|2|3 · N | |||||
| TG2 Eco Gain 180 / Argon | Yes | 0.17 | 0.97 · 44 · 0.44 · 71 · 1|2|3 · N | |||||
| TG2 Eco Shield 270 / Argon | No | 0.16 | 0.91 · 36 · 0.27 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Shield 270 / Argon | Yes | 0.16 | 0.91 · 34 · 0.24 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | No | 0.15 | 0.85 · 33 · 0.20 · 73 · 1|2|3 · N/NC/SC/S | |||||
| TG2 Eco Max Shield 366 / Argon | Yes | 0.15 | 0.85 · 32 · 0.19 · 73 · 1|2|3 · N/NC/SC/S |
Fixed picture panel installed in a slider frame. Commonly used in combination units (e.g., XPX configurations).
| Dimension | Minimum RO | Maximum RO |
|---|---|---|
| Width | 16-1/2" (420 mm) | 83-1/2" (2120 mm) |
| Height | 16-1/2" (420 mm) | 95-1/4" (2420 mm) |
OSM approx. 3/4" less per dimension. Egress from 24-3/8" H × 30-3/8" W — vent height = 1/2 overall height.
| Dimension | Minimum RO | Maximum RO |
|---|---|---|
| Width | 30-3/8" (770 mm) | 95-1/4" (2420 mm) |
| Height | 16-1/2" (420 mm) | 83-1/2" (2120 mm) |
Egress available from 24-3/8" height.
| Configuration | Min Width RO | Max Width RO | Height RO Range |
|---|---|---|---|
| P/V|P|P/V | 59-7/8" (1520 mm) | 118-7/8" (3020 mm) | 30-3/8" – 83-1/2" (770–2120 mm) |
| P|P/V|P | 48" (1220 mm) | 118-7/8" (3020 mm) | 30-3/8" – 83-1/2" (770–2120 mm) |
| P/V|P/V|P/V | 40-1/8" (1020 mm) | 118-7/8" (3020 mm) | 40-1/8" – 83-1/2" (1020–2120 mm) |
P = Fixed picture panel. V = Vent (operating slider). Egress: vent width = 1/3 overall width.
| Dimension | Minimum RO | Maximum RO |
|---|---|---|
| Width | 30-3/8" (770 mm) | 107-1/8" (2720 mm) |
| Height | 20-1/2" (520 mm) | 83-1/2" (2120 mm) |
X = slider vent. O = fixed panel. Egress from 40-1/8" W × 40-1/8" H — vent width ≥ 600 mm.
| Configuration | Width RO Range | Height RO Range |
|---|---|---|
| XP (Slider + Picture) | 48" – 118-7/8" (1220–3020 mm) | 20-1/2" – 59-7/8" (520–1520 mm) |
| XPX (Slider + Picture + Slider) | 48" – 118-7/8" (1220–3020 mm) | 20-1/2" – 59-7/8" (520–1520 mm) |
| P/XO (Fixed + Slider) | 36-1/4" – 95-1/4" (920–2420 mm) | 36-1/4" – 59-7/8" (920–1520 mm) |
Egress: vent width ≥ 600 mm for all slider configurations.
| Dimension | Minimum RO | Maximum RO |
|---|---|---|
| Width | 14-5/8" (370 mm) | 48" (1220 mm) |
| Height | 20-1/2" (520 mm) | 83-1/2" (2120 mm) |
Sash weight limited to 64 lbs. Egress via standard hinge from 30-3/8" W × 36-1/4" H; with Egress Hinge (E*) from 24-3/8" W × 48" H.
| Configuration | Width RO Range | Height RO Range |
|---|---|---|
| LR (Left + Right) | 36-1/4" – 83-1/2" (920–2120 mm) | 20-1/2" – 83-1/2" (520–2120 mm) |
| LO / LF (Casement + Panel) | 36-1/4" – 83-1/2" (920–2120 mm) | 20-1/2" – 83-1/2" (520–2120 mm) |
| LP / LF (Large combos) | 48" – 118-7/8" (1220–3020 mm) | 20-1/2" – 83-1/2" (520–2120 mm) |
| LPO / LFF (3-lite combos) | 59-7/8" – 118-7/8" (1520–3020 mm) | 20-1/2" – 83-1/2" (520–2120 mm) |
| LPR / LFR (Casement+Pic+Right) | 63-3/4" – 83-1/2" (1620–2120 mm) | 20-1/2" – 83-1/2" (520–2120 mm) |
L = Left-hand casement. R = Right-hand casement. P = Fixed picture. F = Fixed panel. O = Fixed panel (equal width). Egress hinge (E*) available for wider egress opening.
| Dimension | Minimum RO | Maximum RO |
|---|---|---|
| Width | 20-1/2" (520 mm) | 95-1/4" (2420 mm) |
| Height | 20-1/2" (520 mm) | 48" (1220 mm) |
Awnings do NOT meet Canadian Egress requirements. Sash weight limited to 60 lbs.
| Configuration | Width RO Range | Height RO Range |
|---|---|---|
| AO or AF (Awning + Fixed panel) | 59-7/8" – 118-7/8" (1520–3020 mm) | 20-1/2" – 48" (520–1220 mm) |
| P/A or F/A (Picture + Awning) | 32-1/4" – 107-1/8" (820–2720 mm) | 24-3/8" – 59-7/8" (620–1520 mm) |
| P/A|P/A (Two stacked combos) | 40-1/8" – 118-7/8" (1020–3020 mm) | 40-1/8" – 59-7/8" (1020–1520 mm) |
| P/AO or F/AF (3-lite combo) | 40-1/8" – 107-1/8" (1020–2720 mm) | 24-3/8" – 83-1/2" (620–2120 mm) |
All awning combinations: sash weight limited to 60 lbs. No egress. P = Picture. A = Awning. F = Fixed.
| Configuration | Width RO Range | Height RO Range |
|---|---|---|
| O (Single Fixed) | 12-5/8" – 83-1/2" (320–2120 mm) | 12-5/8" – 83-1/2" (320–2120 mm) |
| OO (Double Fixed) | 30-3/8" – 83-1/2" (770–2120 mm) | 24-3/8" – 83-1/2" (620–2120 mm) |
| OPO (Triple Fixed) | 59-7/8" – 118-7/8" (1520–3020 mm) | 59-7/8" – 118-7/8" (1520–3020 mm) |
| OPPO (Four Fixed) | 71-5/8" – 83-1/2" (1820–2120 mm) | 71-5/8" – 83-1/2" (1820–2120 mm) |
| P/O (Picture in Slider Frame) | 48" – 107-1/8" (1220–2720 mm) | 16-1/2" – 83-1/2" (420–2120 mm) |
| F (Single Fixed, alt frame) | 24-3/8" – 83-1/2" (620–2120 mm) | 24-3/8" – 71-5/8" (620–1820 mm) |
| FF (Double Fixed) | 24-3/8" – 83-1/2" (620–2120 mm) | 48" – 118-7/8" (1220–3020 mm) |
| FFF (Triple Fixed) | 24-3/8" – 36-1/4" (620–920 mm) | 40-1/8" – 118-7/8" (1020–3020 mm) |
Fixed (non-operating) windows. OSM approx. 3/4" less than RO per dimension.
| Shape | Width RO Range | Height RO Range |
|---|---|---|
| Half Round | 13-5/8" – 49" (346–1245 mm) | Fixed (half of width) |
| Arch (Extended Half Round) | 20-1/2" – 59-7/8" (520–1520 mm) | 24-3/8" – 83-1/2" (620–2120 mm) |
| Quarter Round | 12-5/8" – 71-5/8" (320–1820 mm) | 40-1/8" – 83-1/2" (1020–2120 mm) |
| Extended Quarter Round | 12-5/8" – 71-5/8" (320–1820 mm) | 40-1/8" – 83-1/2" (1020–2120 mm) |
| Segmental | 12-5/8" – 95-1/4" (320–2420 mm) | 6-3/4" – 48" (170–1220 mm) |
| Extended Segmental | 12-5/8" – 95-1/4" (320–2420 mm) | 6-3/4" – 83-1/2" (170–2120 mm) |
| Partial Segmental | 12-5/8" – 107-1/8" (320–2720 mm) | 15-1/2" – 59-7/8" (395–1520 mm) |
| Round | 24-3/8" – 59-7/8" (620–1520 mm) | Equal to width |
| Oval | 24-3/8" – 59-7/8" (620–1520 mm) | 28-3/8" – 48" (720–1220 mm) |
| 3-Lite Extended Segmental | 18-1/2" – 95-1/4" (470–2420 mm) | 36-1/4" – 118-7/8" (920–3020 mm) |
| Triangle Rake / Inverted Triangle Rake | Custom | Custom |
| Trapezoid Rake / Inverted Trapezoid Rake | Custom | Custom |
| Peaked Rake / Inverted Peaked Rake | Custom | Custom |
| Diamond, Octagon, Hexagon | Custom | Custom |
Special shape windows available for custom architectural installations. Contact for custom rake, diamond, octagon, and hexagon sizing.
Order quantities and lead times may vary. Contact us for availability.
GLASS: Triple-glazed units use a 3/3/3 mm glass configuration with a total IG unit thickness (OD) of 1.36 in. Both air spaces are argon-filled. Interior glazing is available for mulled configurations.
CASEMENT OPERATION: Open the window to its full open position to access both interior and exterior glass surfaces for cleaning from inside. The sash will lock even if not fully closed — close snugly and engage locks; the multi-point locks will pull the sash tighter against the weatherstripping. On casements with two locks, always engage the bottom lock before the top lock.
HARDWARE LUBRICATION: Apply a light coating of silicone lubricant on track and pivot points annually. Avoid petroleum-based lubricants (oil, petroleum jelly) — they stay wet and attract dirt. Areas with coastal or high-dust environments require more frequent cleaning and lubrication.
HORIZONTAL SLIDER ROLLERS: Non-marking tandem rollers (two sets) provide smooth, quiet operation. Steel reinforcement on the pull rail and interlock adds structural integrity. Anti-lift sash security feature prevents the sash from being lifted out.
SCREENS: Two screen retention types are used — pull-tabs (held by leaf springs) and plungers. For pull-tab screens: hold both tabs and pull gently, then tilt toward you. For plunger screens: pull plungers on one side, then the opposite side, and tilt. Screens are for insect protection only — not for safety protection.
CLEANING GLASS: Use mild soap and water with a soft cloth. For exterior glass on casement windows, open sash to full open position and clean from inside. Refer to the Ply Gem Comfort Series Cleaning Procedures guide for full instructions.
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